Services
I provide training and consulting services to non-IT professionals who need to get on top of their personal and business technology needs from setting up laptops, configuring email and managing social media accounts. I have found that an hour or two dedicated to maintaining your computer; cleaning up storage and deleting unnecessary files, managing emails and configuring rules and also having a robust and simple backup procedure can work wonders both in personal and professional life. Click the button below to get in touch and book a session to discuss how we can solve your IT challenges. Also check out my How-to Guides as it may be a good starting point to helping resolve an issue.
1-on-1 Support Sessions
A typical support session can be as short as 1 hour up to 4 hours and can cover as many of the below topics as time allows. I am happy to also provide a summary of the work we have done. You'll also receive an invoice for the sessions provided payable within 30 days of issue.
Bespoke Training Guides
Training guides can be provided upon request on any of the topics that one has been consulted on, these will be billed via invoice as well with the guides being tailored to the customer's specific needs. These can be emailed, sent via whatsapp and will normally be in PDF format.
Remote Support Sessions
Further support can be provided remotely, over the phone or via Whatsapp to assist on any queries that come up between sessions. These can be completely new requests, incidents or problems or can be a follow-up from our consultancy sessions. These will also be billed via invoice for a minimum of 30 mins of support.
Group Training Sessions
Group training sessions can be organised upon request for customers who have very similar issues who may want to split the costs for the time it takes to get these issues resolved. These can be a minimum of two hours and a maximum of six depending on the weight and breadth of the issues. The summary will be sent to all participants along with the invoices.
Support Topics
Devices & Syncing
- Transfering essential data from old devices to new ones (including contacts, photos, notes, passwords)
- Sync iPhones and ensure iCloud is set up correctly
- Sync calendar and reminders across all devices
- Ensuring AirDrop, Bluetooth, and file sharing are working
- Set up or verify Find My iPhone with laptop for tracking and security
Laptop Setup
- Wipe & clean old laptops (factory reset, securely erase drives, remove accounts)
- Set up Copilot (and clarify what it can do for you daily)
- Install essential productivity apps: Word, Zoom, WhatsApp Desktop, Canva, etc.
- Confirm video playback and microphone/speaker functionality for Zoom and Teams
- Set up shortcuts or bookmarks for frequently visited sites
Email & Communication
- Add all email accounts to laptop and phone
- Organise inboxes with folders or labels
- Set up filters for newsletters, promotions, etc.
- Check that Mail syncs across devices
- Help you use voice dictation or templates if needed
Media & Content Creation
- Edit, trim, and share Zoom, Teams and other meeting recordings
- Organise video files: where they are stored, how to back them up
- Help with video editing apps and features such as subtitling
- Basics of file compression and file format conversion
Connectivity & Network
- Run WiFi diagnostics — check speed, range, and performance
- Help solve WiFi cold spots — may involve mesh routers or extenders
- Set up guest WiFi access if needed
- Secure network with strong passwords
Security & Maintenance
- Check and confirm AV software is functional
- Install and/or run a malware/virus scan
- Check privacy and app permissions
- Set up backup solutions (iCloud, Google Drive, or external drives)
- Help with password manager setup or review saved passwords
- Explain any suspicious pop-ups or messages you've seen recently
Social Media & Apps
- Set up YouTube, Instagram and other social apps for uploading content
- Configuring accounts across various social media platform: Instagram, Facebook, WhatsApp Web/Desktop, Threads, YouTube, Canva
- Help with scheduling posts or using Instagram Stories, Meta Business Manager etc
- Sync your social apps across devices (logins, 2FA)
File & Storage Management
- How to organise files and folders so you don't lose track
- Keyboard shortcuts and desktop tools that can save you time
- How to use basic troubleshooting: restarting, force quitting apps, checking storage
- Help making screen recordings or taking good screenshots
- Review notification settings — get alerts for what matters, silence what doesn't