Hasani Blondel
Email - hblondel@hotmail.co.uk
Technical Skills / Competencies
Career History
Mazars London (February 2022 — Present)
Service Delivery Consultant 2nd/3rd Line
Key responsibilities:
•Office Move — 1200 London-based staff
•Citrix — Troubleshooting & Maintaining Virtual Desktop Environment
•Azure Active Directory — Organisation-wide User Account & Access Management
•Azure Exchange — Organisation-wide Mailbox Management
•Azure Intune — Organisation-wide device Management
•Azure Teams Management — Organisation-wide MS Teams Account & Permissions Management
•Windows 10 — Troubleshooting of desktop incidents + software issue
•Windows Server 2019 — Management of NTFS Permissions, Group Policy + more
•ServiceNow — Managing Ticket Queues & Escalations
•Microsoft 365 Defender — Vulnerability Monitoring & Update/Patch Management
•Nexthink — Monitoring, Analysing & Automating Proactive Hardware & Software Fixes
Photobox Group (July 2018 — February 2022)
IT Engineer Tech Support 1st/2nd/3rd Line
Key responsibilities:
•Monitoring and maintaining security across devices using Crowdstrike Falcon Sensor
•Patch Management using ManageEngine Desktop Central
•Logging & resolving tickets using LANDesk and later Zendesk; adhering to ITIL standards
•Configuring and managing OKTA SSO platform for user access to self-published applications
•Managing Confluence & JIRA, including creation and maintenance of Projects and Spaces.
•Responsible for 600+ staff laptops, desktops, all stock management across the business post-office move
•Configuring and managing Adobe, MS Office licenses across the business
•Managing Windows Server roles: Active Directory, Group Policy, DHCP, DNS and Remote Desktop services
across VMs
•Configuring and managing Mac desktops and laptops, Windows 10 PCs and laptops
•Configuring and troubleshooting Google Meet hardware and software across meeting rooms
•Administering and managing Google Apps and e-mail via GAM
•Installing, configuring and troubleshooting MS Office 365 across all Windows and Macs
•Issuing, troubleshooting and managing email and other apps across Android & iOS devices
•Managing Symantec Console, deploying and updating Symantec antivirus clients
•Executing transition between Symantec Encryption and Bitlocker; across the business
•Managing, configuring software deployment and remote management using Manage Engine Desktop Central.
Datrix Ltd (August 2017 — May 2018)
Service Desk Technician 1st/2nd/3rd Line
Key responsibilities:
•Responsible for around 30 customer business of various sizes between 15-200 staff laptops and desktops in
the public and private sector.
System Monitoring
Crowdstrike Falcon Sensor, SNMPc, SpiceWorks, Manage Engine DesktopCentral
Security
Microsoft 365 Security, Symantec Endpoint Security, Trend Micro, Kaspersky Antivirus
Scripting Languages
Bash, PowerShell
Cloud
Azure AD, Office 365, vSphere
OS Administration
Linux, Windows Server, MacOS, VMware ESXi
Asset Management
Microsoft Intune, Nexthink, GLPi, LANDesk Management Suite
Ticket Systems
Hornbill Supportworks, LANDesk, Freshdesk ServiceDesk, Zendesk
•Logging, resolving or escalating to the correct line of support using Autotask; adhering to ITIL standards from
high priority incidents associated to problems down to regular BAU incidents
•Providing Helpdesk support via phone, using LogMeIn Rescue, N-Able, Remote Desktop and VNC for remote
assistance
•Configuring and managing MS Office 365 and Adobe user licensing across our 30 or so customer businesses
•Configuring and troubleshooting Azure AD, Office 365 and Exchange 2010 Hybrid Environment
•Configuring and managing Windows XP VMs, MacOS & Windows 10 desktop PCs; laptops & workstations
•Managing Windows services: Active Directory, Group Policy, DHCP, DNS and Remote Desktop services.
Zoopla Property Group (February 2014 – August 2017)
Desktop Support 1st/2nd/3rd Line
Key responsibilities:
•Initially logging, resolving or escalating to the correct line of support using proprietary CRM system
•Implemented FreshDesk ServiceDesk ticket system, adhering to ITIL standards
•Responsibility for 300+ staff laptops and desktops, all stock management across the business prior to the last
office move
•Providing Helpdesk support via phones, using LogMeIn Rescue, Remote Desktop and VNC
•Configuring and managing Adobe, Altassian, MS Office 365 licensing across the business
•Configuring and managing Windows XP VMs and Windows 10 desktops; laptops & workstations
•Managing and implementing two company-wide OS upgrades: manual upgrade from Windows XP to Windows
7 and then roll-out via MDT Windows 7 to Windows 10
•Deployment of over 300 new-to-market Lenovo laptops in conjunction with Windows 10 roll-out
•Configuring and troubleshooting Microsoft Server up to 2012 virtualised server environments
•Configuring and troubleshooting Google Apps for Enterprise Mail.
•Managing Windows Services: Active Directory, Group Policy, DHCP, DNS and Remote Desktop Services
•Installing, configuring and troubleshooting Microsoft SharePoint & Office 365
•Installing, configuring, managing and administering e-mail and other applications on business-issued Android
and iOS devices
•Managing Kaspersky Console and installing Kaspersky antivirus clients
•Initiating and managing Disaster Recovery shutdown process
Wirebird Ltd (February 2013 – September 2013)
1st Line Technical Support
Key responsibilities:
•Providing Helpdesk support via phone, Remote Desktop, Remote Assistance & SCCM Remote Control
•Configuring and managing Citrix Xenapp application and server environment
•Configuring and managing Windows XP Virtual Machines & Windows 8 desktop PCs; laptops and
workstations
•Configuring and troubleshooting Microsoft Windows Server up to 2012
•Configuring and troubleshooting Microsoft Exchange up to 2010
•Managing Windows Server networks with experience with DHCP, DNS Active Directory & Remote Desktop
Services
•Installing, configuring and troubleshooting MS Office 365
•Installing, configuring, managing and administering e-mail on BlackBerry OS 10 devices.
Wanstor Network Services (January 2009 – November 2012)
2nd Line Technical Support
Key responsibilities:
•Provided Helpdesk via phones, VNC, Remote Desktop and other remote tools
•Working on-site across 60-70 clients, each with their unique equipment and staff
•Installing, configuring and managing Windows desktop PCs, laptops, workstations, Wyse & HP Thin clients -
Windows Embedded and Linux based
•Installing, configuring and troubleshooting Microsoft Windows Server up to 2008 r2
•Configuring and troubleshooting Microsoft Exchange up to 2010 — Active Directory, DHCP, DNS and Terminal
Services
•Installing, configuring managing and administering BlackBerry BES and a variety of their devices
•Configuring Exchange e-mail on non-BlackBerry mobile devices (iPhone, Android & Windows Mobile)
•Configuring and managing RSA tokens and authentication procedures
•Managing Sophos Enterprise Console and deploying Sophos Antivirus clients
•Managing Trend Micro Internet Security (Scanmail, IWSS, IMSS & Officescan clients)
•Installing and configuring Exclaimer Mail Utilities disclaimers and signatures
•Installing and configuring VMware ESXi; administering and managing virtual machines using VMware ESX
Infrastructure and the vSphere client
•Resolving tickets using Hornbill Supportworks adhering to contract-locked SLAs
•Installing HP Wireless Access Points, Ruckus Wireless ZoneDirectory & WAPs
•Installing, configuring and troubleshooting Zyxel and Draytek routers
•Performing Windows Migrations over wide geographical areas
•Physical installations of HP Proliant G4, G5, G6 and G7 servers, including RAID configurations and OS
installations
•Installing, configuring and troubleshooting HP Laserjet Printers, Canon Multifunction machines and Brother
MFCs
Endava / BPP (June 2008 – December 2008)
1st Line A/V Support
Key responsibilities:
•Providing Helpdesk and face to face support to 200-250 users.
•Configuring office workstations including all cabling and networking
•Troubleshooting WACOM screens, configuring WACOM pens, wireless keyboards & mic, identifying and
replacing damaged cabling and overall conference room support
•Configuring all A/V equipment for use with Windows XP machines.
Society of Chemical Industry, London (April 2008 – May 2008)
1st Line Technical Support
Key responsibilities:
•Resolving Helpdesk tickets remotely and face to face on-site in Victoria office, up to 100 users.
•Troubleshooting Windows, IE and MS Office suite of applications — Software Support
•Administering and configuring Windows Server 2003, including both client/server updates
•Managing LCD projectors and laptops for conferences and presentations
•Setting up racks to house Dell PowerEdge servers, UPS, KVMs and power brackets
•Administering and managing user accounts in Active Directory; Group Policy and user permissions
Education / Qualifications
Just IT Training Ltd, London
Network Professional Programme
CompTIA A+ IT Technician
CompTIA A+ Essentials
MCP Windows XP / 2003
BTEC National Cert IT Practitioners
