Hasani Blondel

TradingHub Ltd

Senior Desktop Support Engineer (2nd/3rd Line)

February 2023 — February 2025

Brivo Door Access — Card Management, Access Management & Security for all Staff
Office Move — 140 London-based staff, Comms room move + desk configuration
Citrix XenApp Cloud — Troubleshooting & Maintaining 140 VDIs and 10 multisession environments
VMWare vSphere — Administering VMs, managing and maintaining resource and access to VDIs
On-Prem Active Directory — Organisation-wide User Account & Access Management & Group Policy Management
Amazon Web Services — Creation of S3 Buckets, Moving of large data between on-prem and cloud, management of Citrix environment using AWS compute boxes, configuration and management of Disaster Recovery, configuration of IAM roles
Manage Engine Endpoint Central — Deploying applications, patching endpoints, Remote Control
Azure Entra ID — Managing of Web Apps, configuration of SSO
Azure Exchange — Organisation-wide Mailbox Management
Azure Endpoint Manager — Organisation-wide device Management
Azure Teams Management — Organisation-wide Phone System Management, Teams Account & Permissions Management
Windows 10 — Troubleshooting of desktop PC incidents + software issues
Windows 11 — Troubleshooting of Dell & Lenovo laptop issues + software issues
Windows Server 2022 — Management of NTFS Permissions, Group Policy + more
GitLab — Raising + progressing Incidents, Change Requests
Fresh Service — Managing Incidents, Service Requests Queues & Escalations
TrendOne — Antivirus and vulnerability detection across Cloud & On-Prem Infrastructure
Microsoft Security & Compliance — Vulnerability Monitoring, Phishing, Quarantine etc
PaperCut — Department Access Printing, Printer Queue Management & Troubleshooting
Zoom — Phone System Management, Meeting Room Management, Webinars
Orangebox meeting Room installation + configuration
IGEL UEMS — Thin Client administration, deployment, monitoring, configuration & management for 140+ physical devices

Mazars London

Service Delivery Consultant (2nd/3rd Line)

February 2022 — April 2023

Office Move — 1200 London-based staff
Citrix — Troubleshooting & Maintaining Virtual Desktop Environment
Azure Active Directory — Organisation-wide User Account & Access Management
Azure Exchange — Organisation-wide Mailbox Management
Azure Intune — Organisation-wide device Management
Azure Teams Management — Organisation-wide MS Teams Account & Permissions Management
Windows 10 — Troubleshooting of desktop incidents + software issues

Photobox Group

IT Engineer Tech Support (1st/2nd/3rd Line)

July 2018 — February 2022

Crowdstrike Falcon Sensor — Monitoring and maintaining security across devices
ManageEngine Desktop Central — Patch Management
LANDesk & Zendesk — Logging & resolving tickets adhering to ITIL standards
OKTA SSO — Configuring and managing platform for user access to self-published applications
Confluence & JIRA — Managing, including creation and maintenance of Projects and Spaces
Asset Management — Responsible for 600+ staff laptops, desktops, all stock management across the business post-office move
Adobe & MS Office — Configuring and managing licenses across the business
Windows Server — Managing roles: Active Directory, Group Policy, DHCP, DNS and Remote Desktop services across VMs
Mac & Windows 10 — Configuring and managing desktops and laptops, Windows 10 PCs and laptops
Google Meet — Configuring and troubleshooting hardware and software across meeting rooms
Google Apps — Administering and managing e-mail via GAM
MS Office 365 — Installing, configuring and troubleshooting across all Windows and Macs
Mobile Device Management — Issuing, troubleshooting and managing email and other apps across Android & iOS devices
Symantec Console — Managing, deploying and updating Symantec antivirus clients
Encryption Transition — Executing transition between Symantec Encryption and Bitlocker across the business
Manage Engine Desktop Central — Managing, configuring software deployment and remote management

Datrix Ltd

Service Desk Technician (1st/2nd/3rd Line)

August 2017 — May 2018

Multi-Client Support — Responsible for around 30 customer businesses of various sizes between 15-200 staff laptops and desktops in public and private sector
Autotask — Logging, resolving or escalating to correct line of support adhering to ITIL standards
Remote Support — Providing Helpdesk support via phone, using LogMeIn Rescue, N-Able, Remote Desktop and VNC
MS Office 365 & Adobe — Configuring and managing user licensing across 30+ customer businesses
Azure AD & Exchange — Configuring and troubleshooting Azure AD, Office 365 and Exchange 2010 Hybrid Environment
Multi-Platform Support — Configuring and managing Windows XP VMs, MacOS & Windows 10 desktop PCs, laptops & workstations
Windows Services — Managing Active Directory, Group Policy, DHCP, DNS and Remote Desktop services

Zoopla Property Group

Desktop Support (1st/2nd/3rd Line)

February 2014 — August 2017

Ticket Management — Initially using proprietary CRM system, then implemented FreshDesk ServiceDesk adhering to ITIL standards
Asset Management — Responsibility for 300+ staff laptops and desktops, all stock management across the business prior to office move
Remote Support — Providing Helpdesk support via phones, using LogMeIn Rescue, Remote Desktop and VNC
License Management — Configuring and managing Adobe, Atlassian, MS Office 365 licensing across the business
Windows Environment — Configuring and managing Windows XP VMs and Windows 10 desktops, laptops & workstations
OS Migrations — Managing two company-wide OS upgrades: manual upgrade from Windows XP to Windows 7 and then roll-out via MDT Windows 7 to Windows 10
Hardware Deployment — Deployment of over 300 new-to-market Lenovo laptops in conjunction with Windows 10 roll-out
Microsoft Server — Configuring and troubleshooting up to 2012 virtualised server environments
Google Apps — Configuring and troubleshooting Google Apps for Enterprise Mail
Windows Services — Managing Active Directory, Group Policy, DHCP, DNS and Remote Desktop Services
SharePoint & Office 365 — Installing, configuring and troubleshooting Microsoft SharePoint & Office 365
Mobile Device Management — Installing, configuring, managing and administering e-mail and other applications on business-issued Android and iOS devices
Kaspersky — Managing Console and installing antivirus clients
Disaster Recovery — Initiating and managing shutdown process

Wirebird Ltd

1st Line Technical Support

February 2013 — September 2013

Remote Support — Providing Helpdesk support via phone, Remote Desktop, Remote Assistance & SCCM Remote Control
Citrix XenApp — Configuring and managing application and server environment
Multi-Platform Support — Configuring and managing Windows XP Virtual Machines & Windows 8 desktop PCs, laptops and workstations
Microsoft Server — Configuring and troubleshooting Windows Server up to 2012
Microsoft Exchange — Configuring and troubleshooting up to 2010
Network Services — Managing Windows Server networks with DHCP, DNS Active Directory & Remote Desktop Services
MS Office 365 — Installing, configuring and troubleshooting
BlackBerry Management — Installing, configuring, managing and administering e-mail on BlackBerry OS 10 devices

Wanstor Network Services

2nd Line Technical Support

January 2009 — November 2012

Multi-Client Support — Provided Helpdesk via phones, VNC, Remote Desktop and other remote tools
On-Site Support — Working on-site across 60-70 clients, each with their unique equipment and staff
Hardware Management — Installing, configuring and managing Windows desktop PCs, laptops, workstations, Wyse & HP Thin clients - Windows Embedded and Linux based
Windows Server — Installing, configuring and troubleshooting up to 2008 R2
Microsoft Exchange — Configuring and troubleshooting up to 2010 — Active Directory, DHCP, DNS and Terminal Services
BlackBerry BES — Installing, configuring managing and administering and a variety of their devices
Mobile Device Management — Configuring Exchange e-mail on non-BlackBerry mobile devices (iPhone, Android & Windows Mobile)
RSA Authentication — Configuring and managing RSA tokens and authentication procedures
Sophos Enterprise — Managing Console and deploying Sophos Antivirus clients
Trend Micro — Managing Internet Security (Scanmail, IWSS, IMSS & Officescan clients)
Exclaimer Mail Utilities — Installing and configuring disclaimers and signatures
VMware ESXi — Installing and configuring; administering and managing virtual machines using VMware ESX Infrastructure and the vSphere client
SLA Management — Resolving tickets using Hornbill Supportworks adhering to contract-locked SLAs
Wireless Infrastructure — Installing HP Wireless Access Points, Ruckus Wireless ZoneDirectory & WAPs
Network Hardware — Installing, configuring and troubleshooting Zyxel and Draytek routers
Windows Migrations — Performing over wide geographical areas
Server Hardware — Physical installations of HP Proliant G4, G5, G6 and G7 servers, including RAID configurations and OS installations
Printer Management — Installing, configuring and troubleshooting HP Laserjet Printers, Canon Multifunction machines and Brother MFCs

Endava / BPP

1st Line A/V Support

June 2008 — December 2008

User Support — Providing Helpdesk and face to face support to 200-250 users
Office Setup — Configuring office workstations including all cabling and networking
A/V Equipment — Troubleshooting WACOM screens, configuring WACOM pens, wireless keyboards & mic, identifying and replacing damaged cabling and overall conference room support
Windows XP — Configuring all A/V equipment for use with Windows XP machines

Society of Chemical Industry, London