Hasani Blondel
Email - hblondel@hotmail.co.uk
Technical Skills / Competencies
System Monitoring
Crowdstrike Falcon Sensor, SNMPc, SpiceWorks, Manage Engine DesktopCentral
Security
Microsoft 365 Security, Symantec Endpoint Security, Trend Micro, Kaspersky
Antivirus, Brivo Door Access
Scripting Languages
Bash, PowerShell
Cloud
Microsoft Azure AD, Microsoft Office 365, VMWare vSphere, Citrix XenApp
OS Administration
Linux kernel 2.6, Windows Server 2003 - 2019, Windows 95, XP – Windows 10/11,
MacOS X+, VMware ESXi, VMWare VSphere
Asset Management
Microsoft Intune/Endpoint Manager, Nexthink, GLPi, LANDesk Management Suite,
Manage Engine EndpointCentral
Ticket Systems
Hornbill Supportworks, LANDesk, Freshdesk ServiceDesk, Zendesk
Career History
TradingHub Ltd (February 2023 — February
2025) Senior Desktop Support Engineer
2nd/3rd Line Key responsibilities:
•
Brivo Door Access – Card Management, Access Management & Security for all Staff
•
Office Move — 140 London-based staff, Comms room move + desk config
•
Citrix XenApp Cloud — Troubleshooting & Maintaining 140 VDIs and 10 multisession environments
•
VMWare VSphere – Administering VMs, managing and maintaining resource and access to VDIs
•
On-Prem Active Directory — Organisation-wide User Account & Access Management & Group Policy
Management
•
Amazon Web Services – Creation of S3 Buckets, Moving of large data between on-prem and cloud,
management of Citrix environment using AWS compute boxes, configuration and management of Disaster
Recovery, configuration of IAM roles
•
Manage Engine Endpoint Central – Deploying applications, patching endpoints, Remote Control
•
Azure Entra ID – Managing of Web Apps, configuration of SSO
•
Azure Exchange — Organisation-wide Mailbox Management
•
Azure Endpoint Manager — Organisation-wide device Management
•
Azure Teams Management — Organisation-wide Phone System Management, Teams Account & Permissions
Management
•
Windows 10 — Troubleshooting of desktop PC incidents + software issues
•
Windows 11 — Troubleshooting of Dell & Lenovo laptop issues + software issues
•
Windows Server 2022 — Management of NTFS Permissions, Group Policy + more
•
GitLab – Raising + progressing Incidents, Change Requests
•
Fresh Service — Managing Incidents, Service Requests Queues & Escalations
•
TrendOne – Antivirus and vulnerability detection across Cloud & On-Prem Infrastructure
•
Microsoft Sec & Compliance — Vulnerability Monitoring, Phishing, Quarantine etc
•
PaperCut – Department Access Printing, Printer Queue Management & Troubleshooting
•
Zoom – Phone System Management, Meeting Room Management, Webinars
•
Orangebox meeting Room installation + configuration
•
IGEL UEMS – Thin Client administration, deployment, monitoring, configuration & management for 140+
physical devices.
Mazars London (February 2022 — April
2023) Service Delivery Consultant 2nd/3rd
Line Key responsibilities:
•
Office Move — 1200 London-based staff
•
Citrix — Troubleshooting & Maintaining Virtual Desktop Environment
•
Azure Active Directory — Organisation-wide User Account & Access Management
•
Azure Exchange — Organisation-wide Mailbox Management
•
Azure Intune — Organisation-wide device Management
•
Azure Teams Management — Organisation-wide MS Teams Account & Permissions Management
•
Windows 10 — Troubleshooting of desktop incidents + software issue
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•
Windows Server 2019 — Management of NTFS Permissions, Group Policy + more
•
ServiceNow — Managing Ticket Queues & Escalations
•
Microsoft 365 Defender — Vulnerability Monitoring & Update/Patch Management
•
Nexthink — Monitoring, Analysing & Automating Proactive Hardware & Software Fixes
Photobox Group (July 2018 — February 2022)
IT Engineer Tech Support 1st/2nd/3rd Line Key
responsibilities:
•
Monitoring and maintaining security across devices using Crowdstrike Falcon Sensor
•
Patch Management using ManageEngine Desktop Central
•
Logging & resolving tickets using LANDesk and later Zendesk; adhering to ITIL standards
•
Configuring and managing OKTA SSO platform for user access to self-published applications
•
Managing Confluence & JIRA, including creation and maintenance of Projects and Spaces.
•
Responsible for 600+ staff laptops, desktops, all stock management across the business post-office move
•
Configuring and managing Adobe, MS Office licenses across the business
•
Managing Windows Server roles: Active Directory, Group Policy, DHCP, DNS and Remote Desktop services
across VMs
•
Configuring and managing Mac desktops and laptops, Windows 10 PCs and laptops
•
Configuring and troubleshooting Google Meet hardware and software across meeting rooms
•
Administering and managing Google Apps and e-mail via GAM
•
Installing, configuring and troubleshooting MS Office 365 across all Windows and Macs
•
Issuing, troubleshooting and managing email and other apps across Android & iOS devices
•
Managing Symantec Console, deploying and updating Symantec antivirus clients
•
Executing transition between Symantec Encryption and Bitlocker; across the business
•
Managing, configuring software deployment and remote management using Manage Engine Desktop Central.
Datrix Ltd (August 2017 — May 2018)
Service Desk Technician 1st/2nd/3rd Line
Key responsibilities:
•
Responsible for around 30 customer business of various sizes between 15-200 staff laptops and desktops in
the public and private sector.
•
Logging, resolving or escalating to the correct line of support using Autotask; adhering to ITIL standards from
high priority incidents associated to problems down to regular BAU incidents
•
Providing Helpdesk support via phone, using LogMeIn Rescue, N-Able, Remote Desktop and VNC for remote
assistance
•
Configuring and managing MS Office 365 and Adobe user licensing across our 30 or so customer businesses
•
Configuring and troubleshooting Azure AD, Office 365 and Exchange 2010 Hybrid Environment
•
Configuring and managing Windows XP VMs, MacOS & Windows 10 desktop PCs; laptops & workstations
•
Managing Windows services: Active Directory, Group Policy, DHCP, DNS and Remote Desktop services.
Zoopla Property Group (February 2014 – August
2017) Desktop Support 1st/2nd/3rd Line Key
responsibilities:
•
Initially logging, resolving or escalating to the correct line of support using proprietary CRM system
•
Implemented FreshDesk ServiceDesk ticket system, adhering to ITIL standards
•
Responsibility for 300+ staff laptops and desktops, all stock management across the business prior to the last
office move
•
Providing Helpdesk support via phones, using LogMeIn Rescue, Remote Desktop and VNC
•
Configuring and managing Adobe, Altassian, MS Office 365 licensing across the business
•
Configuring and managing Windows XP VMs and Windows 10 desktops; laptops & workstations
•
Managing and implementing two company-wide OS upgrades: manual upgrade from Windows XP to Windows
7 and then roll-out via MDT Windows 7 to Windows 10
•
Deployment of over 300 new-to-market Lenovo laptops in conjunction with Windows 10 roll-out
• Configuring
and troubleshooting Microsoft Server up to 2012 virtualised server environments
•
Configuring and troubleshooting Google Apps for Enterprise Mail.
•
Managing Windows Services: Active Directory, Group Policy, DHCP, DNS and Remote Desktop Services
•
Installing, configuring and troubleshooting Microsoft SharePoint & Office 365
•
Installing, configuring, managing and administering e-mail and other applications on business-issued Android
and iOS devices
•
Managing Kaspersky Console and installing Kaspersky antivirus clients
•
Initiating and managing Disaster Recovery shutdown process
Wirebird Ltd (February 2013 – September 2013)
1st Line Technical Support Key responsibilities:
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•
Providing Helpdesk support via phone, Remote Desktop, Remote Assistance & SCCM Remote Control
•
Configuring and managing Citrix Xenapp application and server environment
•
Configuring and managing Windows XP Virtual Machines & Windows 8 desktop PCs; laptops and
workstations
•
Configuring and troubleshooting Microsoft Windows Server up to 2012
•
Configuring and troubleshooting Microsoft Exchange up to 2010
•
Managing Windows Server networks with experience with DHCP, DNS Active Directory & Remote Desktop
Services
•
Installing, configuring and troubleshooting MS Office 365
•
Installing, configuring, managing and administering e-mail on BlackBerry OS 10 devices.
Wanstor Network Services (January 2009 – November
2012) 2nd Line Technical Support Key responsibilities:
•
Provided Helpdesk via phones, VNC, Remote Desktop and other remote tools
•
Working on-site across 60-70 clients, each with their unique equipment and staff
•
Installing, configuring and managing Windows desktop PCs, laptops, workstations, Wyse & HP Thin clients -
Windows Embedded and Linux based
•
Installing, configuring and troubleshooting Microsoft Windows Server up to 2008 r2
•
Configuring and troubleshooting Microsoft Exchange up to 2010 — Active Directory, DHCP, DNS and Terminal
Services
•
Installing, configuring managing and administering BlackBerry BES and a variety of their devices
•
Configuring Exchange e-mail on non-BlackBerry mobile devices (iPhone, Android & Windows Mobile)
•
Configuring and managing RSA tokens and authentication procedures
•
Managing Sophos Enterprise Console and deploying Sophos Antivirus clients
•
Managing Trend Micro Internet Security (Scanmail, IWSS, IMSS & Officescan clients)
•
Installing and configuring Exclaimer Mail Utilities disclaimers and signatures
•
Installing and configuring VMware ESXi; administering and managing virtual machines using VMware ESX
Infrastructure and the vSphere client
•
Resolving tickets using Hornbill Supportworks adhering to contract-locked SLAs
•
Installing HP Wireless Access Points, Ruckus Wireless ZoneDirectory & WAPs
•
Installing, configuring and troubleshooting Zyxel and Draytek routers
•
Performing Windows Migrations over wide geographical areas
•
Physical installations of HP Proliant G4, G5, G6 and G7 servers, including RAID configurations and OS
installations
•
Installing, configuring and troubleshooting HP Laserjet Printers, Canon Multifunction machines and Brother
MFCs
Endava / BPP (June 2008 – December
2008) 1st Line A/V Support Key
responsibilities:
•
Providing Helpdesk and face to face support to 200-250 users.
•
Configuring office workstations including all cabling and networking
•
Troubleshooting WACOM screens, configuring WACOM pens, wireless keyboards & mic, identifying and
replacing damaged cabling and overall conference room support
•
Configuring all A/V equipment for use with Windows XP machines.
Society of Chemical Industry, London (April 2008 – May
2008) 1st Line Technical Support Key responsibilities:
•
Resolving Helpdesk tickets remotely and face to face on-site in Victoria office, up to 100 users.
•
Troubleshooting Windows, IE and MS Office suite of applications — Software Support
•
Administering and configuring Windows Server 2003, including both client/server updates
•
Managing LCD projectors and laptops for conferences and presentations
•
Setting up racks to house Dell PowerEdge servers, UPS, KVMs and power brackets
•
Administering and managing user accounts in Active Directory; Group Policy and user permissions
Education / Qualifications
Just IT Training Ltd, London
Network Professional Programme
CompTIA A+ IT Technician
CompTIA A+ Essentials
MCP Windows XP / 2003
BTEC National Cert IT Practitioners